Article 3: Responsibility of VietAir Cargo
3.1 VietAir Cargo (vietaircargo.com) places orders on the behalf of our customers and based on their requests
3.2 We provide consultation for our services and update items’ statuses until all processes are complete for each invoice
3.3 We guarantee placing accurate orders and transporting goods without damage within our committed time frame
3.4 We inspect goods according to the import/export laws before accepting to transport them (except for product’s quality) and inspect the provided product’s link before placing any order on your behalf
3.5 We will not change any price once we’ve sent you a quote or written receipt
3.6 We guarantee customer satisfaction when using our services and other supports, such as completing procedures, customs, and deliver straight to your home
3.7 We will clearly explain any applicable fee, such as shipping, freight, and surcharge costs, before accepting any orders
3.8 We will notify orders’ statuses and resolve any confusion anytime
3.9 We commit to safe delivery procedures and prestige. Absolutely no job change during transportation.
3.10 We will try our best to resolve any complains, welcome feedbacks, and follow our policy accordingly during unfortunate circumstances
3.11 We provide support by contacting sellers on your behalf if you’ve received damaged or wrongly-ordered products that are not the same as their given description (see Article 10)
Article 7: Insurance & Refund Policy
7.1 Free insurance is applicable for all packages that are using VietAir Cargo’s “sending packages from US to VN” service covers 50% declared value for the shipping order, and can be up to $1000 ( from the moment your shipment already arrived to our warehouse). Insurance up to $200 for the total cost of the package is applicable for the service of buying American goods. For those not declared, free insurance will cover $3/lb according to shipment weight.
For the service of buying American goods, the limit of this insurance is a maximum of $ 5,000 of the order’s total cost (see Article 6.3).
7.2 VietAir Cargo offers free insurance for our customers; however, items that are not accurately reported or illegal items may be confiscated by VN or US customs without prior notice and are not eligible for any refund. We are only responsible for refunding items’ costs that are accurately reported by customers upon requesting for transportation. Moreover, our offered insurance is not applicable for items that are fragile, liquefied, or has an expiration date such as fruits. NOTE: We are not responsible for refunding expensive items that customers have not accurately reported to us nor items that have not been paid the required surcharge fee leading to confiscation and detention by government agencies.
7.3 Besides our free insurance, customers have opportunities to buy additional insurance either at a rate equivalent to 3% of the total order (up to $ 3,000), or 5% of the total order value (up to $ 5,000)
7.4 In cases of when your orders have arrived to our office in the US either damaged or missing some items after using our “self-bought US items” service, VietAIr Cargo will provide our support by representing you to claim and/ or file a refund and contacting the seller. If your items are damaged when using either our “sending packages from US to VN” service and/or “Buying US goods” service, VietAir Cargo will refund you for your loss according to the policy listed above (when items arrived at our office in the US and during our inspection process)
7.5 If you can prove that we’ve violated any of our policy during the shipping process that lead to confusion of the purchase or item’s condition, VietAir Cargo will fully refund the buying fee, items’ cost, or your requested orders. In cases of damaged or missing items, please report to us immediately for proper handling and compensation.
7.6 Incidents such as loss of goods or damage during transportation are unacceptable risks. VietAir Cargo always strives to cover such risks for its customers by always packing, inspecting every delivery or delivery. However, there are risks that can occur outside of the control of VietAir Cargo (risks occurring during transportation, aircraft carriers, or customs warehouses …). That is why VietAir Cargo advise all the customers to specifies the details of all goods to be shipped.
Wujud Fisik Bubble Wrap
Selain dibedakan dengan bentuk bubble-nya, jenis packing yang satu ini pun dapat dibedakan dari bentuknya secara keseluruhan. Kemungkinan Anda pernah bahkan sering menemukan bubble wrap yang sudah berbentuk seperti kantong atau amplop, di mana Anda hanya perlu memasukkan barang ke dalamnya. Namun, apabila Anda membelinya langsung dari pabrik, Anda mungkin akan mendapatkan yang masih berbentuk lembaran.
TRANSPORTATION POLICY & TERMS OF USE:
VietAir Cargo is proud to introduce our transportation policy and terms of use.These policies are prepared according to our operating regulations, foreign sale websites, and international and Vietnamese importation laws. We sincerely thank each of our customers and the feedbacks they’ve provided.
1.1 VietAir Cargo will not accept and transport any prohibited items according to the given import/export laws in the US and VN
1.2 VietAir Cargo strictly follow rules and regulations given by the United States, Vietnam, and international laws
1.3 Contact us with any questions or concerns regarding these prohibited items for more consultation
Dari Ukuran Gelembung
Jenis bubble wrap yang sering digunakan untuk kirim barang juga dibedakan dari ukurannya. Ukuran yang dimaksud di sini adalah ukuran bubble atau gelembungnya, bukan ukuran dari bubble wrap secara keseluruhan. Ukuran gelembung yang umumnya sering Anda lihat berukuran 0,5 cm. Namun, ada juga bubble wrap yang memiliki ukuran gelembung lebih besar.
Salah satu contohnya adalah bubble wrap berbentuk gelembung seperti guling, yang umumnya memiliki gelembung dengan panjang 7 - 8 cm. Gelembung yang lebih besar dapat menahan goncangan lebih baik, hanya saja barang yang Anda bungkus dan kirim melalui ekspedisi nantinya akan berukuran lebih besar juga volumenya.
Selanjutnya yang juga membedakan jenis pengamanan tambahan untuk kirim barang murah melalui ekspedisi adalah warnanya. Mungkin Anda sering melihat bubble wrap tanpa warna atau bening. Tapi ternyata, ada juga jenis bubble yang berwarna hitam pekat, biru bening, atau juga warna lainnya. Sebenarnya tidak ada perbedaan fungsi jika dilihat dari warna bubble wrap yang dipilih, hanya saja ada yang merasa kalau warna bubble tertentu memiliki tingkat ketebalan yang berbeda.
Article 10: Return policy for the service of “buying goods online”
VietAir Cargo aims to obtain high customer satisfaction when using our services; however, unfortunate events might arise and VietAir Cargo promise to provide support our customers in any way that we can.
10.1 If customers receive items that are not accurate according to the provided description, VietAir Cargo will contact the seller on your behalf and resolve these concerns. According to our policy, we have to wait once the seller ship the corrected items before shipping them to you or we can refund your payment in order to cancel the order. In these situations, we will help you to contact the seller and try to resolve the problem with your interests in mind. If you need to resend the packages back to the US to return to the seller, VietAir Cargo will help our customer with the transportation fee for a free, partial, or full shipping fee.
10.2 If you’ve received packages with less quantity than the amount ordered in your invoice, VietAir Cargo will help our customers to contact the seller so they can ship the remaining missing items or to refund you for the cost of the missing items. Depending on your individual situation, VietAir Cargo ensures that customers are able to receive cost for your original ordered items and our service fee for any missing items or receive the package with missing items and not to have to pay any additional fee
10.3 If customers received packages with damaged or broken items that cannot be used, VietAir Cargo will provide assistance for a certain following situations:
J&T CARGO adalah perusahaan ekspres yang inovatif secara teknologi di bawah naungan J&T Group.
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Sejak pandemi, mungkin Anda jadi lebih sering mengirim barang atau memesan barang dari online shop. Dengan sering mengirim barang, pastinya Anda sudah tahu jika salah satu jenis packing yang banyak digunakan dalam pengemasan barang adalah bubble wrap. Namun, tahukah Anda bahwa sebenarnya ada beberapa jenis bubble wrap yang juga sering dimanfaatkan oleh ekspedisi dalam proses pengiriman barang?
Jenis-jenis Bubble Wrap yang Perlu Anda Ketahui
Bubble wrap memang sering digunakan untuk menjaga barang yang dikirimkan agar tetap aman dan terhindar dari risiko kerusakan karena membantu meminimalisir goncangan ataupun benturan. Pelindung barang kiriman ini tersedia dalam beberapa jenis yang bisa disesuaikan dengan bentuk serta ukuran barang.
Hal pertama yang membedakan jenis bubble wrap yang digunakan untuk mengirim barang murah maupun mahal adalah dari bentuk gelembung atau bubble-nya. Umumnya yang sering Anda temui adalah bubble wrap yang memiliki gelembung berbentuk lingkaran atau membulat. Nah, selain bentuk lingkaran, ada juga yang berbentuk tabung seperti guling.
Untuk bubble wrap berbentuk lingkaran, biasanya digunakan untuk membungkus atau melapisi barang apa saja. Sedangkan yang berbentung guling atau memanjang, biasanya digunakan untuk membungkus benda yang memiliki bentuk memanjang, seperti botol.
Article 6: Shipping surcharge
• Shipping surcharge is a fee that is applicable according to our price lists on our website. We will not make any changes to the surcharge fee once your invoice has been processed
Article 5: About customer’s personal information
• We requested for your personal information with a sole purpose of strengthening our customer satisfaction. We promise that your personal information is secured and will not be shared with any third party.
Article 9: Procedures for sending cargo
9.1 Customers have the responsibility to provide all and accurate sender and receiver information, including first and last name, phone number, addresses, so that our delivery team is able to reach you once cargo is ready to be delivered
NOTE: The receiver has to provide any required proper identification upon receiving delivered packages (CMND or passport) in order to receive packages
9.2 VietAir Cargo will not deliver to individual apartment, dormitory, or corporate office. If you’re planning to have your packages deliver to these restricted areas, please contact us directly so we further assist you
9.3 Packages can only be delivered once since the delivery person will contact the receiver to schedule a time before delivering packages to them. If the receiver cancels the scheduled appointment, packages will be transported back to our office in VN and the receiver has to go to our office to pick up packages. Requests for re-shipping will be subjected to an additional delivery charge.
9.4 Packages will be send using an intermediary domestic carrier if customers live outside of the urban area of Ho Chi Minh City or other provinces. Any incident or problem arising in the delivery of this contract must be communicated directly to VietAir Cargo.
Note: VietAir Cargo can only keep your packages at our office in VN within 7 days. After 7 days counting from the day packages arrived at our office in VN, storage fee will be charged if we cannot contact the receiver or if the receiver refused to accept the package. Storage fee will be charged as 50,000VND per package under 5kg and 100,000VND per package above 5kg. After 30 days of unable to reach the receiver or the receiver refused to accept, packages will be destroy.
